Qamar Exports Refund & Returns Policy

Last Updated: December 2025

At Qamar Exports, we pride ourselves on a return rate of less than 1%. We achieve this through a rigorous Quality Assurance (QA) Process involving visual confirmation (photos/videos) before any shipment leaves our facility. Every production run undergoes strict defect control, precise fabric inspection, and industrial stitching checks, which you can review in detail on our Manufacturing Process page. This ensures all custom apparel meets international retail standards before it is ever packed for export.

By placing an order with Qamar Exports, you agree to the following terms:

1. Custom & Made-to-Order Goods (Non-Returnable)

Since we manufacture apparel based on your specific custom requirements (logos, sizes, tech packs):

• All Custom Orders are FINAL SALE.

• We do not accept returns or refunds for custom goods due to “change of mind,” “market changes,” or subjective dissatisfaction (e.g., “I don’t like the fabric feel”) if the product matches the approved specifications/samples.

• Wrong Measurements: We are not responsible for fit issues if the items match the measurement charts/tech packs provided by the customer.

2. Visual Confirmation & Pre-Shipment Approval

To ensure satisfaction and eliminate disputes:

• During production, we provide detailed media (High-Res Photos & Videos) of your items.

• Once you approve these visuals and authorize shipment, you acknowledge that the product meets your visual expectations.

3. Claims for Defects & Shortages (7-Day Inspection)

We offer a replacement or refund only for manufacturing defects or shipping errors (e.g., wrong color, wrong quantity, severe damage).

• Inspection Window: You must inspect all goods immediately upon delivery.

• Reporting Deadline: Claims must be submitted via email to hi.tas@qamarexports.com within 7 business days of receipt. Claims made after this window will be rejected.

• Proof Required: You must provide clear photos/videos of the defect and the original packaging.

4. Cancellations & Refunds (Before Shipment)

• Ready-Made Items: If you cancel before shipment, we provide a full refund.

• Custom Items:

  • If production has not started: Full refund less payment processing fees.

  • If production has started: No refund is possible as materials have already been cut/purchased.

• Processing Fees: In the event of a “Change of Mind” cancellation by the customer, payment gateway processing fees (PayPal/Stripe/Bank) are non-refundable and will be deducted from the total refund.

5. Sample vs. Bulk Production

For bulk orders, slight variations in dye lot or hand-stitching may occur.

• If you approved a Pre-Production Sample, the Bulk Production cannot be rejected if it matches the quality and specifications of that sample.

6. Return Shipping

• If a return is authorized by Qamar Exports due to our error (Defect/Wrong Item), we will cover the return shipping costs or simply send a replacement without requiring a return.

• If a return is authorized for any other exceptional reason, the Customer is responsible for return shipping costs and any customs duties involved in returning goods to Pakistan.